Pulse deploys AI agents that handle customer messages end-to-end — from intent classification to resolution — across every channel. No scripts. No delays. Just results.
Works across every customer channel
Built for e-commerce brands handling thousands of customer interactions daily. Pulse learns your business and handles it all.
Claude-powered agents classify intent, score sentiment, and craft personalized responses that match your brand voice.
Email, chat, SMS, Instagram, Facebook — one unified inbox powered by Chatwoot with AI auto-response.
AI listens to live calls, generates suggested responses, and builds training data — before going autonomous.
Detects cancellation intent and triggers multi-step retention sequences with dynamic discount ladders.
Auto-send at 88%+ confidence. Draft for review at 65%+. Escalate to humans below that. Zero blind spots.
Track resolution rates, sentiment trends, response times, and agent performance across every channel.
Here's what happens when a customer sends a message
Haiku model instantly categorizes the message — order status, refund, cancellation, product question, or 20+ other intents.
Pattern-based analysis detects frustration, urgency, and trajectory. Declining sentiment triggers immediate escalation.
Pull order history, subscription status, and past interactions from Checkout Champ or Shopify. Full customer picture.
High-confidence? Auto-send. Medium? Queue as draft. Low or high-value customer? Route to your best agent.
Average performance across Pulse customers in the first 90 days
“Pulse handles 60,000 messages a month for us. Our CS team went from drowning in tickets to focusing on high-value customers. The AI genuinely understands our products.”
Start free. Scale as you grow. No hidden fees.
For growing brands getting started with AI support
For brands ready to fully automate customer ops
For large brands with complex requirements
Join brands that have cut response times by 95% and reduced CS costs by 60% — while improving customer satisfaction.